30 Days Returns Policy
At Welding Suplex, we stand by the quality of every product we offer, but we understand that sometimes things don’t work out. That’s why we provide a 30-Day Return Policy. If you need to return an item within 30 days of receiving it, simply email us at tony@weldingsuplex.com.au with your order number, and we’ll guide you through the process.
Eligibility
You have 30 days from the date of receiving your item to initiate a return. The item must be unused, in its original packaging, and in a resalable condition. If a product was shipped on a pallet or in a crate, the pallet or crate must be retained to facilitate the return process.
Initiating a Return
To start a return, please email our customer service team at tony@weldingsuplex.com.au with your order number, phone number, and details about the product you would like to return. We will respond within 48 hours with instructions on how to return items from your order.
Restocking Fee
There is no restocking fee.
Return Shipping Costs
Customers are responsible for the cost of return shipping for remorse-based returns. However, if you receive an incorrect or damaged product, we will cover the return shipping costs. We recommend using a trackable shipping service to ensure your return is received.
Cancellations
Cancellations are easy!
- If your order has not shipped yet, you can cancel for a full refund.
- If your order has already shipped, cancellations will follow our 30-Day Return Policy and be subject to return shipping costs.
Exceptions
While we offer a general return policy for products listed in our store, some items are non-returnable. These include:
- Gift cards
- Items explicitly listed as non-returnable on the product page
Refund Process
Once the returned item has been received and inspected, we will issue your refund to the original payment method within 5 business days.
If you have any questions or need assistance with your return, please contact our customer support team at:
Company Name: Welding Suplex
Phone: +61 1300 510 894
Email: tony@weldingsuplex.com.au
Address: 189 Queen St, Melbourne VIC 3000, Australia
ABN: 11870367047
Contact From: Here
Opening hours: Monday to Friday: 9:00 am to 6:00 pm (AEST)
Responses within 24 hours